Please read these terms carefully, print and keep a copy of them for your reference.

Contact Details

Telephone Number: +44 (0)1656 653498
Fax Number: +44 (0)1656 641379
e-mail: sales@hartleyfly.com

Address:

Hartley Fly
South Road
Bridgend Industrial Estate
Bridgend
CF31 3PT
UK

VAT No: GB 133 4526 89
Registration Number: 2886136

If you have any queries with your order, or the service you receive please do not hesitate to contact us.

Ordering and Delivery

Ordering

You can order online, by telephone or fax.

When you place an order through our website, we will immediately send you an e-mail to confirm that we have received your order. Hartley Fly will check the price and the availability of the goods. In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. The right to accept or decline any order is entirely at our discretion.

Prices include VAT at the prevailing UK rate.

Despatch and Delivery

Upon successfully processing your payment transaction, your goods will be despatched within 24 hours of order placement. This excludes weekends, holiday periods, UK Bank Holidays and if your order contains personalised items.

UK MAINLAND - UK addresses containing a full and valid UK MAINLAND Postal Code (does not include Isles or Northern Ireland):

A £1.95 delivery charge applies to ALLorders where delivery is to a UK mainland address possessing a full and valid UK postal code. This does not include any of the UK Isles or Northern Ireland – please see NON-UK MAINLAND information below for relevant delivery charges for these destinations.

Larger/heavier items such as rods, kits, etc will be sent via courier service and will require a signature upon receipt.

Your goods can normally be expected to arrive within 2 days of despatch (excluding weekends, holiday periods and UK Bank Holidays). Please note: if your order contains a mix of personalised items and non-personalised items your order will be despatched when your personalised items are ready.

Hartley Fly cannot be held responsible for any delays resulting from the postal or courier service providers.

NON-UK MAINLAND - Other UK addresses containing a full and valid UK Postal Code but not located on the mainland:

If your address possesses a full and valid postal code but is not situated on the UK mainland the following delivery charges will apply:

Small items – £1.95

Larger/heavier items such as rods, kits, etc - Postage/Carriage charges are calculated based on the delivery address and the total weight of your order. We are unable to calculate the final cost until you have completed your product selection and entered the checkout. We will send your order using the most cost effective and practicable service provider available. Signature will be required upon receipt.

Your goods can normally be expected to arrive within 5 days of despatch (excluding weekends, holiday periods and UK Bank Holidays). Please note: if your order contains a mix of personalised items and non-personalised items your order will be despatched when your personalised items are ready.

Hartley Fly cannot be held responsible for any delays resulting from the postal or courier service providers.

Please be aware: payment of any customs and excise duties and/or import taxes are not included. You will need to pay these yourself in accordance with local legislation and regulations.

ALL OTHER DESTINATIONS

Small and large item delivery charges will be handled on an individual basis. Please contact us for a quotation. We will endeavour to send your order using the most cost effective and practicable service provider available.

Please note: if your order contains a mix of personalised items and non-personalised items your order will be despatched when your personalised items are ready.

Hartley Fly cannot be held responsible for any delays resulting from the postal or courier service providers.

Please be aware: payment of any customs and excise duties and/or import taxes will not be included. You will need to pay these yourself in accordance with local legislation and regulations.

Simple Guide to Delivery Charges

Destination	Small	Large
UK Mainland	£1.95	£1.95
Scottish Isles	£1.95	Weight based delivery – calculated at checkout
Isle of Man	£1.95	Weight based delivery – calculated at checkout
Isle of Wight	£1.95	Weight based delivery – calculated at checkout
Scilly Isles	£1.95	Weight based delivery – calculated at checkout
Northern Ireland	£1.95	Weight based delivery – calculated at checkout
Republic of Ireland	Weight based delivery –calculated at checkout	Weight based delivery – calculated at checkout
Channel Isles	Weight based delivery –calculated at checkout	Weight based delivery – calculated at checkout
BFPO	Weight based delivery –calculated at checkout	Weight based delivery – calculated at checkout
All other destinations	Please contact us for a quotation	Please contact us for a quotation

Small items:Flies, Leaders, Tippets, Sun Glasses, DVD’s, Reels, Lines, Fly Boxes, etc

Large items: Rods, Kits, etc

Returns Policy - Cancelling An Order/Exchanges/Refunds

Why Hartley Fly equipment is unbeatable:

Buy with confidence– If you're not happy you can simply send it back.

No hidden charges- we pride ourselves on having no hidden charges. We only charge £1.95 delivery, VAT is fully included so you the price you see is the price you pay.

Office of Fair Trading- We exceed the Office of Fair trading terms and conditions on returns for your product and payment protection. From the moment you buy anything we are here to help you every step of the way.

If you are not entirely satisfied with your goods you have the right to cancel your order. To do this, please contact us on01656 653498orsales@hartleyfly.com. You do not have to give us a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future. (This does not apply to personalised items. Please see Personalised Items Returns Policy below).

If you cancel an order, require an exchange or refund you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.

We will refund the value of the goods on satisfactory receipt of them, which must be received in good condition, unused, in original packaging and include any accessories and items supplied. We will refund you using the payment method you used at the time of purchase, within 30 days of receiving your notice to cancel.

Please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our ability.

Personalised Items Returns Policy

Any personalised item(s) cannot be returned for a refund or exchange. This does not affect your statutory rights.

Faulty or Damaged Items

If there is a problem with any of the goods, please contact us. We will handle the matter in accordance with your legal rights.

Non-Receipt of Goods

Claims for non-delivery of goods must be notified to Hartley Fly within 14 days of placing your order. Any shortages in packages must be notified to us within 7 working days following the day after the date of delivery.

Governing Law

UK law applies. You and Hartley Fly submit to the exclusive jurisdiction of the UK courts in relation to any disputes arising out of this Agreement.

Privacy Policy

Hartley Fly observes the code of practice relating to the use of personal data as outlined in the UK Data Protection Act 1998. We do not share your information with any third parties. Please see our Privacy Statement: To keep track of the contents of your shopping cart and to progress your order we use cookies on this shopping site. We may store your name and address, delivery address and e-mail address in our own database. This information may be used to contact you by post, e-mail, telephone or mobile phone at the launch of a new Catalogue, Flyer or Special Offer. If you would prefer to unsubscribe from this service, please e-mail us atsales@hartleyfly.comwith your details.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.